Bidgely UtilityAI™ is the energy industry’s only AI-powered Platform for Hyper-Personalization. Read this guide to learn more!
Bidgely UtilityAI™ is the energy industry’s only AI-powered Platform for Hyper-Personalization. UtilityAI delivers actionable insights for every customer in your service territory by utilizing patented AI and Machine Learning technology to understand customers across 100+ attributes just from meter data. Bidgely has developed the world’s most accurate and actionable customer energy insights based on actual energy habits.
These customer insights are continuously improved and personalized with each interaction as customers go about their daily lives. For the first time, every step of the customer journey with a utility can be hyper-personalized and optimized for success. Utilities are equipped to realize operational and program efficiencies, improved engagement, new revenue opportunities and greater ROI across business units.
When you’re able to understand your customers at a deeper level, anticipate their needs, proactively solve their problems and maintain an ongoing dialogue with them about their unique energy use, you can:
• Achieve cost-effective energy efficiency (BEE, HER) at scale for all customers, optimize spending on targeted demand side (DSM, DR) programs, and maximize revenue from marketplace programs
• Deliver the personalized service your customers expect, elevating the customer experience, increasing satisfaction (CSAT) and reducing churn
• Generate new revenue via highly targeted program recommendations, offers and rebates
• More accurately model and plan for the integration of EVs and renewables with more granular and
informed customer analytics
• Optimize grid operations through more granular load forecasting and targeted roll-out of Non-Wires Alternatives
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