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X-ORIGINAL-URL:https://utilityanalytics.com/
X-WR-CALNAME:Utility Analytics Institute
X-WR-CALDESC:Utility led community for analytics professionals
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UID:MEC-1f1dd8f44c6c538628baf7c7cbf537b1@utilityanalytics.com
DTSTART:20251028T200000Z
DTEND:20251028T210000Z
DTSTAMP:20250903T181600Z
CREATED:20250903
LAST-MODIFIED:20251007
PRIORITY:5
SEQUENCE:11
TRANSP:OPAQUE
SUMMARY:October 28 Customer Analytics Community – Customer Analytics in the Age of AI: Unlocking Insights, Driving Transformation
DESCRIPTION:Join the Customer Analytics Community on Tuesday, October 28, 2025 at 3:00 PM CT for an in-person breakout and readout discussion on, “Customer Analytics in the Age of AI: Unlocking Insights, Driving Transformation” led by the following speakers:\nHost/Moderators:\n \nMohammed Zakaria, PhD, Data Science Manager – ComEd (An Exelon Company) \nNeha Dave, Sr. Data Scientist – BGE (A Exelon Company) \nFrancis Olsson, Data Scientist – Salt River Project\n \nFacilitators:\n \nValliappan Muthukaruppan, Principal Quantitative Engineer – Exelon \nCaroline Alexander, Data Strategy Analyst, and Haley Ghesani, Data & AI Strategy Manager – Accenture \nCorina Preston, Manager, Enterprise Data Analytics – Austin Water\n \nSession Description:\nJoin the UAI Customer Analytics Community for an engaging, interactive Breakout & Readout session at UA Week, where we will explore the transformative role of data and AI in shaping the future of customer analytics within the utility industry. The session will feature three key topics, each designed to address the critical challenges and opportunities in leveraging data-driven strategies to enhance customer engagement, support clean energy goals, and navigate ethical considerations.\n \nTopics to be discussed:\n– Extracting Actionable Insights from Customer Interactions Using GenAI – Exploring how generative AI can be utilized to turn customer interaction data into actionable insights, enhancing decision-making and customer engagement.\n– Clean Energy Transition Enabled by Data & AI – Discussing the role of data and AI in driving utilities’ clean energy strategies, optimizing resources, and accelerating the transition to sustainable energy solutions.\n– Ethical Considerations in Utility Analytics – Addressing the ethical challenges in utility analytics, including data privacy, bias mitigation, and ensuring fairness in AI-driven decision-making processes.\n \nIn this session, participants will break into three (3) self-selected groups, each focusing on one of the topics above. Facilitators will guide the discussions, ensuring that key insights and takeaways are captured. After 30 minutes of deep discussion, each group will present a 5-7-minute readout to the larger room, followed by a group-wide Q&A session. This format will foster collaboration and enable participants to share diverse perspectives on these critical issues.\n \nWhether you’re working on enhancing customer experience, driving sustainable energy practices, or ensuring ethical AI use, this session will provide valuable insights and practical takeaways to apply in your organization’s customer analytics strategy.\n \n\nPlease note this session will only be available in person at Utility Analytics Week ( https://www.utilityanalyticsweek.com/2025/7301152 ), no virtual option will be available. If you have not yet registered for Utility Analytics Week, you can do so using the direct link here ( https://www.utilityanalyticsweek.com/2025/registration ). If you have any questions or run into any issues registering please reach out to us at info@utilityanalytics.com ( mailto:info@utilityanalytics.com ).\n\n
URL:https://utilityanalytics.com/events/customer-analytics-in-the-age-of-ai-unlocking-insights-driving-transformation/
CATEGORIES:Community Meeting
LOCATION:500 East 4th Street Austin, TX 78701
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