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X-ORIGINAL-URL:https://utilityanalytics.com/
X-WR-CALNAME:Utility Analytics Institute
X-WR-CALDESC:Utility led community for analytics professionals
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DTSTART:20260715T030000Z
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CREATED:20260609
LAST-MODIFIED:20260609
PRIORITY:5
SEQUENCE:46
TRANSP:OPAQUE
SUMMARY:July 14 Customer Analytics Community – Featured during UAI Community & Innovation Week
DESCRIPTION:Join the Customer Analytics Community during UAI Community & Innovation Week, our brand-new virtual event bringing together utility analytics professionals from across the industry for a full week of innovation, collaboration, and forward-looking discussions.\n———————————————————————————-\nIMPORTANT: Registration Required to Attend* | Register Today ( https://www.utilityanalyticsweek.com/communityandinnovationweek2026/begin )!\n*All UAI Utility and Solution Provider Members and non-member utility organizations receive complimentary registration to UAI Community & Innovation Week.\nUseful Links:\n• Register today to reserve your seat ( https://www.utilityanalyticsweek.com/communityandinnovationweek2026/begin )\n• Learn more about UAI Community & Innovation Week ( https://www.utilityanalyticsweek.com/communityandinnovationweek2026 )\n• View the full event schedule ( https://www.utilityanalyticsweek.com/communityandinnovationweek2026/schedule ) \n———————————————————————————-\nFeatured Customer Analytics Community Conversation:\n• Tuesday, July 14, 2026 | 11:00 – 12:00 PM ET\n• Full session details below!\nTo attend this featured Customer Analytics Community session, registration ( https://www.utilityanalyticsweek.com/communityandinnovationweek2026/begin ) for UAI Community & Innovation Week is required. By registering, you’ll gain access not only to this featured Customer Analytics Community session, but also the full week of Community & Innovation Week programming taking place July 13–17, 2026, including sessions focused on analytics, AI, innovation, and utility transformation.\nSession Title: Meet Peggy, PG&E’s New Conversational AI Voice Assistant\nSession Description:\nIn this session, PG&E shares their journey to transform their outdated legacy IVR into a conversational AI assistant using cutting edge technology and a new, strategic approach. The team will walk us through the entire process they followed, from inception to execution. They will review the resources, toolsets, scope, complexity, creativity, innovation and approach to create their Peggy Bot. They will also share their KPI performance before, during and after the project. Finally, they will openly discuss their lessons learned along the way. It’s a session you won’t want to miss! \nSpeakers:\nMatt Vaccarezza, Chief, Strategic Analyst – PG&E\nKristin Punter, Sr. Director, Customer Service Outreach (CSO) and Strategic Workforce Management (WFM) – PG&E\nQuestions? If you have any questions or run into any issues, please contact us at info@utilityanalytics.com ( mailto:info@utilityanalytics.com ).\n
URL:https://utilityanalytics.com/events/customeranalyticsjuly2026/
CATEGORIES:Community Meeting
LOCATION:Virtual
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