Vanessa Edmonds, Author at Utility Analytics Institute

Customer Strategy

Reducing Bad Debt & Collection Costs with Predictive Analytics: Part 2

Scrying, the act of staring into reflective surfaces like crystal balls to see the future, can be traced back to the Medieval Period in central Europe (between 500 – 1500 AD). Thanks to predictive analytics, it is being…

Vanessa EdmondsDecember 11, 2019

Customer

Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1

Modernization of the grid, digitization of the customer experience, and replacing back office infrastructure to support complex rate structures are just some of the factors influencing utility rate increases. Combine these with an economic slowdown in the US…

Vanessa EdmondsNovember 27, 2019

Asset & Workforce Technology

From Ubiquitous Acronym to Real Business Solution: Why Asset Performance Management Matters Today

Paul McRoberts is President of Atonix Digital I’m not here to sell you on asset performance management (APM)—plenty of blog posts and thought pieces already exist for that purpose. I’m here to shed light on the challenges facing…

Paul McRobertsNovember 20, 2019

Technology Asset & Workforce Grid

Artificial Intelligence: Smart(er) Front and Back Office Energy Operations

The use of AI in energy operations has picked up the pace in recent years and is now moving beyond back office automation It’s no secret that participating in energy markets and developing strategies requires processing massive amounts…

Jason KramNovember 13, 2019

Technology Grid

What Deep Learning Can Teach Utilities

How Duke Energy is gaining insight from self-organizing maps, a form of deep learning. Duke Energy has a reputation for deploying analytics to solve business problems. The Data Science role at Duke was defined in 2014, with the…

Jill FeblowitzNovember 8, 2019

Technology Customer Grid Strategy

Top Analytics Trends and Use Cases Showcased at Utility Analytics Week 2019

Overall utility industry analytics maturity has increased substantially when compared to the first Utility Analytics Week nine years ago. This year’s presentations covered the use of machine learning (ML), artificial intelligence (AI), natural language processing (NLP), deep learning…

Kim GaddyNovember 1, 2019

Asset & Workforce

Data Hubs Surpass Data Lake Functionality for Asset IoT

Could data hubs provide a life preserver for analytics teams thrown into the deep end with IoT data? “Data hub” may be one of the more popular analytics buzzwords of 2019, quickly surpassing its relative and predecessor, the…

Jill FeblowitzOctober 24, 2019

Technology

Energy IoT Platforms Cut Complexity, Speed Up Deployments

Defining an energy IoT platform may be tricky, but the need for these bundles is unmistakable. “Complexity” may be an arguable concept, but anyone who’s been through an energy IoT implementation probably has a deeper understanding of the…

Rich CastagnaOctober 15, 2019

Asset & Workforce Strategy

PPL and AI: The Journey to ‘Data-Driven’

PPL Electric Utilities recognized early on that data – and the compelling ways it could be put to use – would play a major role in its becoming a “utility of the future” and delivering on its mandate…

Dan MeesOctober 10, 2019

Strategy Customer

A Team Approach to Utility Customer Journey Orchestration

Journey orchestration at its best includes planning and coordination of elements of an activity to produce the desired outcome. Here’s an example: A man by the name of Robert Cass is raising money for athletes with special needs…

Vanessa EdmondsOctober 3, 2019

Grid

Is Your Utility Ready for Smart Inverters?

Smart inverters are getting more attention these days with utilities looking to mitigate voltage instability and variability on the system brought forth by distributed energy resources (DER). As the penetration of DERs increases, autonomous operation of smart inverters…

Jill FeblowitzSeptember 27, 2019

Customer Technology

The Answer to CIS Shortcomings: CRM or Analytics?

Is CRM investment worth it? Traditional customer information systems (CISs) are billing engines that were built to process meter data and send the appropriate information to the billing department for processing. These systems also grew to include the…

Vanessa EdmondsSeptember 19, 2019

Vanessa Edmonds