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CustomerTechnology

Using data science to break down program silos and better serve your customers

What if you could double the performance of your utility’s program portfolio without increasing marketing spend? The development of new technologies and new ways of applying data science can make this a reality for utilities and help enable…
Tom Martin - Managing Director of Product, E Source Data Science
Tom Martin - Managing Director of Product, E Source Data ScienceNovember 30, 2020
CustomerSponsoredTechnology

The Year of Utility Transformation: Becoming Energy Resilient, Dynamic Energy Providers Through AI

Throughout a year of unprecedented change in 2020, utilities have been committed to developing energy resilience through innovation. While resilience is often thought of only in a grid capacity, this year has seen a fundamental shift in which…
Abhay Gupta - CEO, Bidgely
Abhay Gupta - CEO, BidgelyNovember 9, 2020
Asset & WorkforceCustomerStrategy

COVID-19: Six Use Cases on How Analytics Can Help in the Short Term

As providers of essential services, utilities have their hands full with COVID-19. From managing a large workforce to serving many customers, utility operations are using analytics to adapt quickly to the pandemic. Fortunately, utilities are more prepared than…
Jill Feblowitz
Jill FeblowitzApril 22, 2020
CustomerStrategy

Georgia Power Foundation Invests $1 Million to Support State in COVID-19 Recovery (Via T&D World)

The Georgia Power Foundation is supporting COVID-19 recovery with investments impacting food insecurity, homelessness and displaced worker assistance. The Georgia Power Foundation, Inc. is investing $1 million in 2020 to support the state of Georgia in addressing the…
T&D World
T&D WorldMarch 24, 2020
CustomerStrategy

Reducing Bad Debt & Collection Costs with Predictive Analytics: Part 2

Scrying, the act of staring into reflective surfaces like crystal balls to see the future, can be traced back to the Medieval Period in central Europe (between 500 – 1500 AD). Thanks to predictive analytics, it is being…
Vanessa Edmonds
Vanessa EdmondsDecember 11, 2019
Customer

Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1

Modernization of the grid, digitization of the customer experience, and replacing back office infrastructure to support complex rate structures are just some of the factors influencing utility rate increases. Combine these with an economic slowdown in the US…
Vanessa Edmonds
Vanessa EdmondsNovember 27, 2019
CustomerGridStrategyTechnology

Top Analytics Trends and Use Cases Showcased at Utility Analytics Week 2019

Overall utility industry analytics maturity has increased substantially when compared to the first Utility Analytics Week nine years ago. This year’s presentations covered the use of machine learning (ML), artificial intelligence (AI), natural language processing (NLP), deep learning…
Kim Gaddy
Kim GaddyNovember 1, 2019
CustomerStrategy

A Team Approach to Utility Customer Journey Orchestration

Journey orchestration at its best includes planning and coordination of elements of an activity to produce the desired outcome. Here’s an example: A man by the name of Robert Cass is raising money for athletes with special needs…
Vanessa Edmonds
Vanessa EdmondsOctober 3, 2019
CustomerTechnology

The Answer to CIS Shortcomings: CRM or Analytics?

Is CRM investment worth it?  Traditional customer information systems (CISs) are billing engines that were built to process meter data and send the appropriate information to the billing department for processing. These systems also grew to include the…
Vanessa Edmonds
Vanessa EdmondsSeptember 19, 2019
CustomerGridTechnology

Oracle customers testing analytics solutions for EV adoption and integration

Oracle is ramping up investment in analytics-based products and services to facilitate smoother utility operations alongside booming EV adoption. Oracle recently announced that the company is “test driving” EV analytics with several partner utilities. Oracle takes a two-pronged…
Jill Feblowitz
Jill FeblowitzJuly 23, 2019
Customer

Tendril & Simple Energy merger Uplight strives to alleviate IT integration headaches

Uplight wants to make it easier for utilities to do more for their customers—and for IT teams work with their solutions on the back end. By now the word has gotten out on the formation of Uplight, born…
Lauren Callaway
Lauren CallawayJuly 18, 2019
CustomerTechnology

In-home Voice Assistants for Utility Customers Part 1: “The New, Better, Mobile Experience”

Sales of in-home voice assistants are surging. According to a report by Market Research Future, the market for this technology is anticipated to achieve revenues worth USD 7.8 billion by 2023 while growing at 39.27 percent of CAGR…
Vanessa Edmonds
Vanessa EdmondsJune 21, 2019
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Recent Posts

  • Customer Data Analytics Part 1: Inventing on Behalf of your Customers February 12, 2019
  • The Energy Act of 2020, Grid Modernization – A First Look January 19, 2021
  • Building the Foundation for Utility Asset Analytics Part 2 January 5, 2021
  • Building the Foundation for Utility Asset Analytics Part 1 December 28, 2020

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Recent Posts

  • Customer Data Analytics Part 1: Inventing on Behalf of your Customers February 12, 2019
  • The Energy Act of 2020, Grid Modernization – A First Look January 19, 2021
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  • Building the Foundation for Utility Asset Analytics Part 1 December 28, 2020
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  • Using data science to break down program silos and better serve your customers November 30, 2020

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