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Customer

CustomerStrategy

Consumers Energy Entire Customer Journey — Executive Summary

Consumers Energy presented for UAI's July Customer Analytics Community Conversation on creating a process of continuous improvement for retail products and services. Consumers Energy recently lead the July Customer Analytics Community Conversation, which featured a presentation by Francisco…
Erin Hardick
Erin HardickAugust 2, 2021
CustomerTechnology

The Role of Distributed Intelligence in Addressing Grid Challenges

Distributed intelligence capability is a key pillar for utilities to building a broad solution—a distributed intelligence platform applies analysis, decision-making and action where it is best utilized for the most valuable outcome. The utility industry is presented with…
Tim Driscoll
Tim DriscollMay 4, 2021
CustomerStrategyUncategorized

Portfolio Optimization Via More Surgical Customer Resource Acquisition and Evaluation

Blending customer-centricity and utility priorities is the art of portfolio optimization, but doing so can be perfectly scientific. In the first two articles of this series, I detailed how utilities can 1) use data science to break down…
Tom Martin
Tom MartinFebruary 23, 2021
CustomerStrategyTechnology

Utilities and Data Science: Unlocking Portfolio Potential with an ‘Audience of One’

It has never been more urgent for utilities to understand their customers in vivid detail to unlock the full potential of programs and portfolios. Electric utilities have seen a large increase in low-to-moderate income (LMI) and small-and-medium-sized business…
Tom Martin
Tom MartinFebruary 1, 2021
CustomerTechnology

Using data science to break down program silos and better serve your customers

What if you could double the performance of your utility’s program portfolio without increasing marketing spend? The development of new technologies and new ways of applying data science can make this a reality for utilities and help enable…
Tom Martin - Managing Director of Product, E Source Data Science
Tom Martin - Managing Director of Product, E Source Data ScienceNovember 30, 2020
CustomerSponsoredTechnology

The Year of Utility Transformation: Becoming Energy Resilient, Dynamic Energy Providers Through AI

Throughout a year of unprecedented change in 2020, utilities have been committed to developing energy resilience through innovation. While resilience is often thought of only in a grid capacity, this year has seen a fundamental shift in which…
Abhay Gupta - CEO, Bidgely
Abhay Gupta - CEO, BidgelyNovember 9, 2020
Asset & WorkforceCustomerStrategy

COVID-19: Six Use Cases on How Analytics Can Help in the Short Term

As providers of essential services, utilities have their hands full with COVID-19. From managing a large workforce to serving many customers, utility operations are using analytics to adapt quickly to the pandemic. Fortunately, utilities are more prepared than…
Jill Feblowitz
Jill FeblowitzApril 22, 2020
CustomerStrategy

Georgia Power Foundation Invests $1 Million to Support State in COVID-19 Recovery (Via T&D World)

The Georgia Power Foundation is supporting COVID-19 recovery with investments impacting food insecurity, homelessness and displaced worker assistance. The Georgia Power Foundation, Inc. is investing $1 million in 2020 to support the state of Georgia in addressing the…
T&D World
T&D WorldMarch 24, 2020
CustomerStrategy

Reducing Bad Debt & Collection Costs with Predictive Analytics: Part 2

Scrying, the act of staring into reflective surfaces like crystal balls to see the future, can be traced back to the Medieval Period in central Europe (between 500 – 1500 AD). Thanks to predictive analytics, it is being…
Vanessa Edmonds
Vanessa EdmondsDecember 11, 2019
Customer

Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1

Modernization of the grid, digitization of the customer experience, and replacing back office infrastructure to support complex rate structures are just some of the factors influencing utility rate increases. Combine these with an economic slowdown in the US…
Vanessa Edmonds
Vanessa EdmondsNovember 27, 2019
CustomerGridStrategyTechnology

Top Analytics Trends and Use Cases Showcased at Utility Analytics Week 2019

Overall utility industry analytics maturity has increased substantially when compared to the first Utility Analytics Week nine years ago. This year’s presentations covered the use of machine learning (ML), artificial intelligence (AI), natural language processing (NLP), deep learning…
Kim Gaddy
Kim GaddyNovember 1, 2019
CustomerStrategy

A Team Approach to Utility Customer Journey Orchestration

Journey orchestration at its best includes planning and coordination of elements of an activity to produce the desired outcome. Here’s an example: A man by the name of Robert Cass is raising money for athletes with special needs…
Vanessa Edmonds
Vanessa EdmondsOctober 3, 2019
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