Customer Archives - Utility Analytics Institute

Customer Grid Strategy Technology

New Cloud Platform Integrates Customer Billing and Meter Data Management to Help a Texas Utility Enhance Customer Service

By adopting the cloud technology, the utility anticipates a flexible scale to support the smart meter rollout while realizing value from the massive data sets that come with a smart, connected network. El Paso Electric (EPE) recently…

UAI StaffMay 17, 2023

Customer Strategy Technology

Improved Customer Engagement Through AI-Powered Utility Insights

Strategic relationship to enrich customer engagement through advanced artificial intelligence (AI) technology in the Middle East. Moro Hub, a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority, has partnered with Bidgely in…

UAI StaffMay 15, 2023

Asset & Workforce Customer Grid Strategy Technology

5 Ways Utilities Accomplish More with Real-Time Data

Utilities need to ensure that the data they are collecting is high quality, specific to their needs, preemptive in nature, and, most importantly, real-time. In the utility industry, high-quality data plays a critical role in effectively managing…

Matt DeterMay 5, 2023

Asset & Workforce Customer Grid Strategy Technology We Are UAI

Q&A with UAI: Digital Transformation, Data and Analytics in the Utility Space

Within the utility sector, data used to be primarily collected for reporting purposes, but it is now starting to be used as a driver for decision-making. The DIREXYON team recently sat with Gina Weber, Managing Director for Energy Membership…

Sophie Furnival, (Direxyon Technologies)April 25, 2023

Customer Strategy

Consumers Energy Entire Customer Journey — Executive Summary

Consumers Energy presented for UAI's July Customer Analytics Community Conversation on creating a process of continuous improvement for retail products and services. Consumers Energy recently lead the July Customer Analytics Community Conversation, which featured a presentation by Francisco…

Erin HardickAugust 2, 2021

Customer Technology

The Role of Distributed Intelligence in Addressing Grid Challenges

Distributed intelligence capability is a key pillar for utilities to building a broad solution—a distributed intelligence platform applies analysis, decision-making and action where it is best utilized for the most valuable outcome. The utility industry is presented with…

Tim DriscollMay 4, 2021

Uncategorized Customer Strategy

Portfolio Optimization Via More Surgical Customer Resource Acquisition and Evaluation

Blending customer-centricity and utility priorities is the art of portfolio optimization, but doing so can be perfectly scientific. In the first two articles of this series, I detailed how utilities can 1) use data science to break down…

Tom MartinFebruary 23, 2021

Customer Strategy Technology

Utilities and Data Science: Unlocking Portfolio Potential with an ‘Audience of One’

It has never been more urgent for utilities to understand their customers in vivid detail to unlock the full potential of programs and portfolios. Electric utilities have seen a large increase in low-to-moderate income (LMI) and small-and-medium-sized business…

Tom MartinFebruary 1, 2021

Technology Customer

Using data science to break down program silos and better serve your customers

What if you could double the performance of your utility’s program portfolio without increasing marketing spend? The development of new technologies and new ways of applying data science can make this a reality for utilities and help enable…

Tom Martin - Managing Director of Product, E Source Data ScienceNovember 30, 2020

The Year of Utility Transformation: Becoming Energy Resilient, Dynamic Energy Providers Through AI

Throughout a year of unprecedented change in 2020, utilities have been committed to developing energy resilience through innovation. While resilience is often thought of only in a grid capacity, this year has seen a fundamental shift in which…

Abhay Gupta - CEO, BidgelyNovember 9, 2020

Asset & Workforce Customer Strategy

COVID-19: Six Use Cases on How Analytics Can Help in the Short Term

As providers of essential services, utilities have their hands full with COVID-19. From managing a large workforce to serving many customers, utility operations are using analytics to adapt quickly to the pandemic. Fortunately, utilities are more prepared than…

Jill FeblowitzApril 22, 2020

Strategy Customer

Georgia Power Foundation Invests $1 Million to Support State in COVID-19 Recovery (Via T&D World)

The Georgia Power Foundation is supporting COVID-19 recovery with investments impacting food insecurity, homelessness and displaced worker assistance. The Georgia Power Foundation, Inc. is investing $1 million in 2020 to support the state of Georgia in addressing the…

T&D WorldMarch 24, 2020

Customer