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Customer Strategy Uncategorized

Portfolio Optimization Via More Surgical Customer Resource Acquisition and Evaluation

Blending customer-centricity and utility priorities is the art of portfolio optimization, but doing so can be perfectly scientific. In the first two articles of this series, I detailed how utilities can 1) use data science to break down…

Tom MartinFebruary 23, 2021

Customer Strategy Technology

Utilities and Data Science: Unlocking Portfolio Potential with an ‘Audience of One’

It has never been more urgent for utilities to understand their customers in vivid detail to unlock the full potential of programs and portfolios. Electric utilities have seen a large increase in low-to-moderate income (LMI) and small-and-medium-sized business…

Tom MartinFebruary 1, 2021

Customer Technology

Using data science to break down program silos and better serve your customers

What if you could double the performance of your utility’s program portfolio without increasing marketing spend? The development of new technologies and new ways of applying data science can make this a reality for utilities and help enable…

Tom Martin - Managing Director of Product, E Source Data ScienceNovember 30, 2020

Customer Sponsored Technology

The Year of Utility Transformation: Becoming Energy Resilient, Dynamic Energy Providers Through AI

Throughout a year of unprecedented change in 2020, utilities have been committed to developing energy resilience through innovation. While resilience is often thought of only in a grid capacity, this year has seen a fundamental shift in which…

Abhay Gupta - CEO, BidgelyNovember 9, 2020

Asset & Workforce Customer Strategy

COVID-19: Six Use Cases on How Analytics Can Help in the Short Term

As providers of essential services, utilities have their hands full with COVID-19. From managing a large workforce to serving many customers, utility operations are using analytics to adapt quickly to the pandemic. Fortunately, utilities are more prepared than…

Jill FeblowitzApril 22, 2020

Customer Strategy

Georgia Power Foundation Invests $1 Million to Support State in COVID-19 Recovery (Via T&D World)

The Georgia Power Foundation is supporting COVID-19 recovery with investments impacting food insecurity, homelessness and displaced worker assistance. The Georgia Power Foundation, Inc. is investing $1 million in 2020 to support the state of Georgia in addressing the…

T&D WorldMarch 24, 2020

Customer Strategy

Reducing Bad Debt & Collection Costs with Predictive Analytics: Part 2

Scrying, the act of staring into reflective surfaces like crystal balls to see the future, can be traced back to the Medieval Period in central Europe (between 500 – 1500 AD). Thanks to predictive analytics, it is being…

Vanessa EdmondsDecember 11, 2019

Customer

Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1

Modernization of the grid, digitization of the customer experience, and replacing back office infrastructure to support complex rate structures are just some of the factors influencing utility rate increases. Combine these with an economic slowdown in the US…

Vanessa EdmondsNovember 27, 2019

Customer Grid Strategy Technology

Top Analytics Trends and Use Cases Showcased at Utility Analytics Week 2019

Overall utility industry analytics maturity has increased substantially when compared to the first Utility Analytics Week nine years ago. This year’s presentations covered the use of machine learning (ML), artificial intelligence (AI), natural language processing (NLP), deep learning…

Kim GaddyNovember 1, 2019

Customer Strategy

A Team Approach to Utility Customer Journey Orchestration

Journey orchestration at its best includes planning and coordination of elements of an activity to produce the desired outcome. Here’s an example: A man by the name of Robert Cass is raising money for athletes with special needs…

Vanessa EdmondsOctober 3, 2019

Customer Technology

The Answer to CIS Shortcomings: CRM or Analytics?

Is CRM investment worth it? Traditional customer information systems (CISs) are billing engines that were built to process meter data and send the appropriate information to the billing department for processing. These systems also grew to include the…

Vanessa EdmondsSeptember 19, 2019

Customer Grid Technology

Oracle customers testing analytics solutions for EV adoption and integration

Oracle is ramping up investment in analytics-based products and services to facilitate smoother utility operations alongside booming EV adoption. Oracle recently announced that the company is “test driving” EV analytics with several partner utilities. Oracle takes a two-pronged…

Jill FeblowitzJuly 23, 2019

Customer

Portfolio Optimization Via More Surgical Customer Resource Acquisition and Evaluation

Utilities and Data Science: Unlocking Portfolio Potential with an ‘Audience of One’

Using data science to break down program silos and better serve your customers

The Year of Utility Transformation: Becoming Energy Resilient, Dynamic Energy Providers Through AI

COVID-19: Six Use Cases on How Analytics Can Help in the Short Term

Georgia Power Foundation Invests $1 Million to Support State in COVID-19 Recovery (Via T&D World)

Reducing Bad Debt & Collection Costs with Predictive Analytics: Part 2

Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1

Top Analytics Trends and Use Cases Showcased at Utility Analytics Week 2019

A Team Approach to Utility Customer Journey Orchestration

The Answer to CIS Shortcomings: CRM or Analytics?

Oracle customers testing analytics solutions for EV adoption and integration

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