Customer Strategy

States increase efficiency investments and power savings: ACEEE Scorecard

NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and delivering increased power savings, according to the 2018 State Energy Efficiency Scorecard. This…

Nikki ChandlerOctober 10, 2018

Customer Grid Technology

Using an analytics platform to build a bridge between grid and customer data

As many Utility Analytics Institute members are aware, and indeed are experiencing, utilities have historically had a very distinct wall between the siloes of customer operations and grid operations. Within each of these siloes were systems, data, processes,…

Mike SmithSeptember 27, 2018

Asset & Workforce Customer

Hurricane Florence: storm social media snapshot

As mutual assistance crews hit the road for the Carolinas, many companies tracked their progress on social media. Not that long ago, when linemen were deployed out on storms, they didn't have smart phones or social media at…

Amy FischbachSeptember 14, 2018

Customer Grid

Getting the pulse of your customers

T&D World's Rick Bush ponders the changing utility business since his time at Georgia Power. I once had the privilege of serving as the chairman of a Georgia Power committee to see how we might better serve our…

Richard BushAugust 23, 2018

Customer Grid Strategy Technology

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up, which JD Powers believes…

Jill FeblowitzAugust 21, 2018

Customer Strategy Technology

Real-time customer sentiment for public services…this is a thing now

The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police forces. The technology is called Elucd, and the goal is to monitor public…

Lauren CallawayAugust 2, 2018

Customer Strategy

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up. Many in the industry are curious about what…

Jill FeblowitzJuly 31, 2018

Customer Grid

Deploying Analytics as EV Penetration Increases

There is no question that the pace of EV adoption is quickening, and analytics are more important than ever for utilities to accommodate that growth. Once a niche product, EVs are coming into the mainstream. In the United…

Jill FeblowitzJuly 17, 2018

Asset & Workforce Customer Webinars

Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light

Thursday, August 16th at 1:00pm EDT Over 50,000 times a year, Florida Power & Light’s field crew is deployed to respond to customer-reported outages. Beginning in 2016, FPL began building systems that analyze smart grid data for active…

Lauren CallawayJuly 17, 2018

Customer Strategy

Optimizing Utility Segmentation with Predictive and Qualitative Insights

The Customer Analytics Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of the discussion. Knowing your customer is the key to business success for nearly…

Lauren CallawayJuly 10, 2018

Customer

AMI Transforms Business and Benefits Customers

Modern utilities are challenged to do more with less. Today, utilities must meet the ever-growing expectations of consumers while maintaining or reducing operational costs and, most importantly, keeping the lights on, despite heavy electricity demand. To support each…

Eric EganJune 15, 2018

Customer

Aligning the Business: Salt River Project’s Analytics Organization

SRP has a thriving Analytics Community. Last year we formally established a community of people with an interest in data and analytics together to share success stories, discuss tools, show best practices, and encourage collaboration. This group meets…

Mark DrewsJune 12, 2018

Customer

States increase efficiency investments and power savings: ACEEE Scorecard

Using an analytics platform to build a bridge between grid and customer data

Hurricane Florence: storm social media snapshot

Getting the pulse of your customers

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

Real-time customer sentiment for public services…this is a thing now

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

Deploying Analytics as EV Penetration Increases

Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light

Optimizing Utility Segmentation with Predictive and Qualitative Insights

AMI Transforms Business and Benefits Customers

Aligning the Business: Salt River Project’s Analytics Organization

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