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Customer Grid Strategy Technology

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up, which JD Powers believes…

Jill FeblowitzAugust 21, 2018

Strategy

Five lessons learned about change management

Raiford Smith, VP of Energy Technologies and Analytics at Entergy, shares insights based on his experiences with analytics and change management. One of my favorite childhood songs was Elmo & Patsy’s Grandma Got Run Over by a Reindeer.…

Raiford SmithAugust 16, 2018

Strategy

De-risking analytics: things you may not know

Deploying analytics has become a top priority for utilities and is driving significant investments. By now, most utilities know that there’s a slew of well-documented analytics use cases with proven value. Analytics technology can provide answers to complex problems…

Jill FeblowitzAugust 14, 2018

Strategy Technology

Enabling self-service at City of Tallahassee Utilities

City of Tallahassee Utilities is undergoing an enormous transformation, and is working to put analytics into the hands of its employees through a self-service campaign using Alteryx/Tableau solutions. David Carnes, Mobile Systems Data Coordinator, shares some insights from…

Lauren CallawayAugust 7, 2018

Customer Strategy Technology

Real-time customer sentiment for public services…this is a thing now

The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police forces. The technology is called Elucd, and the goal is to monitor public…

Lauren CallawayAugust 2, 2018

Customer Strategy

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up. Many in the industry are curious about what…

Jill FeblowitzJuly 31, 2018

Strategy Technology

Enabling Rapid Analytics Evolution at Tacoma Public Utilities

While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In less than two years, Tacoma Public Utilities (TPU) has engaged in a rapid transformation effort…

Lauren CallawayJuly 24, 2018

Strategy Technology

Self-Service for Utilities: What’s Holding People Back?

The Analytics Architecture & Technology Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of the discussion. In an ideal working environment, we have no barriers. We can…

Lauren CallawayJuly 20, 2018

Customer Strategy

Optimizing Utility Segmentation with Predictive and Qualitative Insights

The Customer Analytics Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of the discussion. Knowing your customer is the key to business success for nearly…

Lauren CallawayJuly 10, 2018

Strategy Technology

Technology to Culture: Evergy’s Enterprise Analytics Toolset

Andy Kapp, lead enterprise architect at Evergy, discusses how the right approach to technology can help to create an analytics culture. What types of benefits and ROI has your utility observed from adopting analytics? A data driven culture,…

Andy KappJuly 2, 2018

Asset & Workforce Strategy Technology

PG&E’s Agile Asset Analytics Teamwork

Jen Owens of Pacific Gas & Electric's Digital Catalyst Group discusses how agile product development teams at PG&E have developed tools to optimize asset management via data science and advanced analytics. How did your agile product development team…

Peter ManosJune 28, 2018

Asset & Workforce Strategy Technology Webinars

Data: The Renewable Resource for Digital Reinvention

It’s undeniable - analytics provide utilities with opportunities to realize significant cost savings in work and asset functions. Additionally, improvements in network reliability, regulatory compliance, customer satisfaction and safety can be achieved. Obtaining these benefits requires a focused…

Lauren CallawayJune 27, 2018

Strategy

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

Five lessons learned about change management

De-risking analytics: things you may not know

Enabling self-service at City of Tallahassee Utilities

Real-time customer sentiment for public services…this is a thing now

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

Enabling Rapid Analytics Evolution at Tacoma Public Utilities

Self-Service for Utilities: What’s Holding People Back?

Optimizing Utility Segmentation with Predictive and Qualitative Insights

Technology to Culture: Evergy’s Enterprise Analytics Toolset

PG&E’s Agile Asset Analytics Teamwork

Data: The Renewable Resource for Digital Reinvention

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