A guide for assessing your team’s Generative AI readiness
Explore the steps necessary to evolve from excitement to genuine generative AI readiness through implementations in business strategy, IT strategy, and AI governance. Generative AI
Creating Excellence in Customer Experience Analytics at Salt River Project
Arizona-based Salt River Project (SRP) is one of the oldest municipal utilities in the United States, but the water and electricity service provider takes anything
Create a Flight Path to Cloud Analytics
Hybrid Cloud Strategy for Utilities: Plan an Achievable Flight Path to Cloud Analytics Learn how to create an effective and attainable Hybrid Cloud Strategy for
Accelerate Code Development with Generative AI
We explore how generative AI can accelerate code development and how to navigate the challenges inherent in gaining adoption for this time saving tool. In
Computer Vision and the Path to an Enhanced AI Strategy
Computer vision provides unique opportunities for utilities to enhance grid insights, streamline operations, and improve customer experiences. Access to advanced model-building tools, cloud-managed services, and
How Data Analytics Helped CPS Energy Launch a Growing Customer Experience Initiative
As the nation’s largest community-owned electric and gas utility, San Antonio-based CPS Energy is at the vanguard among municipal utilities, growing data management and analytics
Winds of Change: The AI-Driven Evolution of DER Aggregators
In the dynamic energy landscape, the U.S. national grid is undergoing a remarkable transformation. Gone are the days of a one-way power flow—our traditional system
Proving the Value of Customer Analytics at Orlando Utilities Commission
Almost a decade ago, the Customer Experience group at the Orlando Utilities Commission (OUC) began looking for use cases to demonstrate the value of investing
Accelerating Your Analytics Maturity Journey in the Utilities Sector
In an era of digital transformation reshaping industries across the globe, the utilities sector finds itself at a crucial crossroads. The transition from viewing consumers
Beyond Billing Data: The Transformative Power of a Data-Driven Customer Experience
Today’s utilities industry landscape demands a deeper understanding of customers, and data is the key! By embracing a modernized data-driven customer experience, utilities can reveal
