Proving the Value of Customer Analytics at Orlando Utilities Commission
Almost a decade ago, the Customer Experience group at the Orlando Utilities Commission (OUC) began looking for use cases to demonstrate the value of investing
Accelerating Your Analytics Maturity Journey in the Utilities Sector
In an era of digital transformation reshaping industries across the globe, the utilities sector finds itself at a crucial crossroads. The transition from viewing consumers
Beyond Billing Data: The Transformative Power of a Data-Driven Customer Experience
Today’s utilities industry landscape demands a deeper understanding of customers, and data is the key! By embracing a modernized data-driven customer experience, utilities can reveal
LIVE WEBINAR: Generative AI in Utilities: Beyond the Hype, Into Actionable Strategies
Chart the Course to Generative AI in Utilities Join a collaborative discussion with 5 trailblazing experts as they share their experiences exploring this transformative
Harnessing Quantum Machine Learning to Revolutionize Utility Analytics
Today’s energy industry is undergoing profound changes in response to the demands of climate change mitigation. To improve their operations, optimize resources, and enhance customer
9 AI and Data Privacy Strategies to Build Trust in the Digital Age
Five years have passed since the General Data Protection Regulation (GDPR) went into effect sparking a flurry of data privacy activity across the world. Think
Scaling an Analytics Team and a Data and Analytics Platform for Growth
Read how Snohomish Public Utility District’s data strategy strengthened its team to deliver analytics efficiently and effectively to 1,000 coworkers and 390,000 utility customers.
Utility Emergency Event Simulation Tools
Utility emergency operation centers (EOC) make critical decisions for public safety based on information like weather, asset status, vegetation, and topography. Training on sustainable simulation
Utility Analytics Week 2023 in Review
Utility Analytics Week 2023 has come and gone. If you did not attend, you were missed. If you attended, I know you had a wonderful
Enterprise AI: How to scale beyond the pilot
To scale AI beyond the pilot phase, organizations must anticipate and overcome the most common roadblocks and incorporate proven best practices into their strategies. Driven