As Generative AI gains momentum across the utility industry, UAI Community members are looking ahead—seeking to understand where GenAI can deliver the most value and what it takes to get there. In this panel discussion, we’ll explore three key areas that members have identified as top priorities:
– Automation & O&M Reduction: How utilities are beginning to apply GenAI to optimize processes, streamline workflows, and reduce operational costs.
– Implementation Challenges: Insights into the real-world hurdles utilities face when implementing use cases—from data and architecture requirements to organizational readiness and change management.
– Customer Engagement: Opportunities to create more intuitive, responsive customer interactions and improving customer service using GenAI tools and techniques.
Whether your organization is actively implementing GenAI or still exploring the possibilities, join us to hear diverse perspectives, share experiences, and contribute to the conversation on where we go next.
Download “Where We’re Headed with GenAI: Community Perspectives on Automation, Implementation, and Customer Service” GenAI-July-2025-Deck-vFINAL-v3.pdf – Downloaded 0 times – 3.23 MB
