September 9 Customer Analytics Community – From Static to Strategic: Advancing Customer Journey Mapping for Utilities
Join the Customer Analytics Community on Tuesday, September 9, 2025 at 11:00 AM CT for a presentation with Q&A/open discussion on. "From Static to Strategic: Advancing Customer Journey Mapping for Utilities" led by Shaun Loughney, Solutions Manager, Digital Strategy & Transformation and Tom Cunnie, Manager, Digital Strategy & Transformation at Logic20/20.
Session Description:
This session explores how Customer Journey Mapping can evolve from a static artifact to a dynamic decision-making tool that drives strategic alignment, customer insight, and operational efficiency . . .
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