August 12 Customer Analytics Community – The Future of Customer Service
Join the Customer Analytics Community on Tuesday, August 12, 2025 at 11:00 AM CT for a presentation with Q&A/open discussion on, "The Future of Customer Service" led by Kelly Stroud at Oracle.
Session Description:
AI combined with analytics are having a transformative impact on call centers for both agents and supervisors. Discover how integrating AI to manage data entry and knowledge extraction allows agents to focus on meaningful interactions with customers. This shift towards total automation and personalization not only streamlines operations . . .
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