Welcome to the UAI Connect FAQ Page
Whether you’re new to UAI Connect or looking to maximize your experience, this page is here to help you navigate the platform and take full advantage of your UAI membership. Below, you’ll find answers to frequently asked questions about using UAI Connect, joining Communities, accessing resources, and more.
👉 New to the site? Start with our short how-to videos in the UAI Connect Resource Center. These quick guides walk you through the most useful features of the new platform and are a great first step in getting engaged.
You’ll also find:
📄 UAI Connect Community Charter & Scope
🧰 Utility Recruitment Template
🧰 Solution Provider Recruitment Template (coming soon)
🎓 2025 Training Package
📝 2025 Content Guidelines
Have more questions? Scroll down to explore the full FAQ or reach out to our team anytime at info@utilityanalytics.com.
General Website Questions
Q: What is the UAI Connect?
A: UAI Connect is Utility Analytics Institute’s online member community—a collaborative space where utility professionals can engage, network, and share insights around data, analytics, and innovation.
Q: Who can access UAI Connect?
A: UAI Connect is available to utility members, solution provider members, and approved professionals affiliated with UAI. If you’re unsure about your access, contact info@utilityanalytics.com.
Q: Does membership work at an enterprise-wide level?
A: Yes! UAI membership is enterprise-wide. Any employee from a member utility or solution provider member company with a valid company email address can sign up for UAI Connect.
Q: What if I forgot my password on UAI Connect?
A: From the member sign-in page, click “Forgot Password.” You’ll receive an email with a password reset link.
Q: Can I update my UAI Connect password?
A: Yes. Logged-in members can go to their profile, select “Account,” enter a new password, and save the update to their UAI Connect profile.
Using UAI Connect
Q: How do I update my profile and add a photo?
A: Click your profile icon in the top-right corner and select “Edit Profile.” You can update your title, bio, and upload a profile picture and banner image.
Q: How do I find and connect with other members?
A: Use the “Members” tab to search for colleagues by name, company, or expertise. Click “Connect” to send a connection request and begin networking.
Q: Can I message other members directly?
A: Yes! Once you’re connected with another member, you can use private messaging through their profile.
Communities & Collaboration
Q: What are UAI Analytics Communities?
A: UAI Analytics Communities allow members to connect, collaborate, and share knowledge in a non-competitive space. There are currently nine communities that meet monthly via web calls and have online spaces on UAI Connect with discussion forums, resource libraries, and member directories.
Please note: Utility members receive full access. Solution provider members access may vary depending on membership level.
Q: How do I join an Analytics Community?
A: Visit the “Communities” page to see a full list. Click into any community and hit “Request to Join.” A UAI team member will review and admit you within one business day.
Note: Access may vary for solution provider members based on membership.
Q: What’s the difference between Communities and Forums?
A: Communities are dedicated spaces for ongoing engagement within specific topic areas. Forums are structured threads for UAI news and where members can post questions, ideas, or updates.
Q: How do I start a new discussion in a UAI Community?
A: Go to the Community you’d like to post in (e.g., Data Science Community), then start a new discussion through the “Discussions” tab or by posting to the main activity feed.
Events & Resources
Q: Where can I find upcoming UAI events and webinars?
A: Check the “Events” tab in UAI Connect for a full list of upcoming community meetings, trainings, webinars, roundtables, and in-person events.
Q: Are past session recordings available on UAI Connect?
A: Yes. Visit the “Library” section to access recordings and/or presentations from past meetings and events.
Q: How can I register for an event?
A: Go to the “Events” page, select the event you want to attend, and click “Register.”
Q: How do I find a resource in the main Library Page?
A: Go to the UAI Connect Library to browse all member-exclusive content. Use filters like date, content type, and title—and include strong keywords in your search.
Q: Can I contribute content to UAI Connect?
A: Absolutely! Members can submit case studies, articles, or tools via the “Submit Content” button or by reaching out to SJoralemon@Utilityanalytics.com
Recognition & Awards
Q: What are the UAI Excellence Awards?
A: The UAI Excellence Awards celebrate outstanding individuals, teams, and organizations in utility analytics across six categories. Members are encouraged to nominate peers and learn more through on the awards page listed under programs.
Troubleshooting & Support
Q: I’m having trouble accessing a page or feature. What should I do?
A: Try logging out and back in, or clear your browser cache. If the issue continues, email info@utilityanalytics.com for help.
Q: How do I reset my password?
A: From the login screen, click “Forgot Password?” and follow the steps to reset via email.
Q: How do I update my email or account information?
A: Go to “Account” under your profile settings to update your password or personal details. To update your email, reach out to our support team at info@utilityanalytics.com.
Q: Who do I contact if I have general questions?
A: Feel free to email us at info@utilityanalytics.com with any questions or support needs.
