Creating Excellence in Customer Experience Analytics at Salt River Project
Arizona-based Salt River Project (SRP) is one of the oldest municipal utilities in the United States, but the water and electricity service provider takes anything…
Tag: customer experience
How Data Analytics Helped CPS Energy Launch a Growing Customer Experience Initiative
As the nation’s largest community-owned electric and gas utility, San Antonio-based CPS Energy is at the vanguard among municipal utilities, growing data management and analytics…
Proving the Value of Customer Analytics at Orlando Utilities Commission
Almost a decade ago, the Customer Experience group at the Orlando Utilities Commission (OUC) began looking for use cases to demonstrate the value of investing…
Accelerating Your Analytics Maturity Journey in the Utilities Sector
In an era of digital transformation reshaping industries across the globe, the utilities sector finds itself at a crucial crossroads. The transition from viewing consumers…
Beyond Billing Data: The Transformative Power of a Data-Driven Customer Experience
Today’s utilities industry landscape demands a deeper understanding of customers, and data is the key! By embracing a modernized data-driven customer experience, utilities can reveal…
Embracing the future of digital accessibility: AI-powered inclusivity for all
Quick summary: How businesses are leveraging AI to explore new horizons in digital accessibility for people with disabilities In today’s digital age, equitable access to technology…
Consumers Energy Entire Customer Journey — Executive Summary
Consumers Energy presented for UAI’s July Customer Analytics Community Conversation on creating a process of continuous improvement for retail products and services. Consumers Energy recently…
Using data science to break down program silos and better serve your customers
What if you could double the performance of your utility’s program portfolio without increasing marketing spend? The development of new technologies and new ways of…
Enterprise Analytics for Optimizing & Personalizing Utility Programs
Advanced Metering Infrastructure (AMI) is becoming ubiquitous throughout the utility industry, providing many sources of value for both utilities and ratepayers as utilities unlock previously…
