Accelerating Your Analytics Maturity Journey in the Utilities Sector
In an era of digital transformation reshaping industries across the globe, the utilities sector finds itself at a crucial crossroads. The transition from viewing consumers…
Tag: customer segmentation
Beyond Billing Data: The Transformative Power of a Data-Driven Customer Experience
Today’s utilities industry landscape demands a deeper understanding of customers, and data is the key! By embracing a modernized data-driven customer experience, utilities can reveal…
Geospatial Identification of Disadvantaged Communities – A Decision Support Strategy
One of the most common questions utility clients ask is, “How can we identify our disadvantaged customers and tailor our services to meet their unique…
Consumers Energy Entire Customer Journey — Executive Summary
Consumers Energy presented for UAI’s July Customer Analytics Community Conversation on creating a process of continuous improvement for retail products and services. Consumers Energy recently…
Utilities and Data Science: Unlocking Portfolio Potential with an ‘Audience of One’
It has never been more urgent for utilities to understand their customers in vivid detail to unlock the full potential of programs and portfolios. Electric…
Using data science to break down program silos and better serve your customers
What if you could double the performance of your utility’s program portfolio without increasing marketing spend? The development of new technologies and new ways of…
