April 14 Customer Analytics Community – CLAI.ai: Turning Customer Load Data into Actionable Insights at Scale

Join the Customer Analytics Community on Tuesday, April 14, 2026 at 11:00 AM CT for a presentation with Q&A/open discussion on, “CLAI.ai: Turning Customer Load Data into Actionable Insights at Scale” led by Joyce Solomon, Analytics & Data Science Manager | AMI Group at Southern Company.

Session Description:
CLAI.ai (Customer Load Analytics and Insights) is a scalable analytics capability designed to help utilities move beyond basic usage reporting toward actionable, customer‑centric insights. In this session, I’ll walk through how we leverage AMI data, customer context, and advanced analytics to better understand load behavior, identify emerging customer trends, and proactively support both operational and customer experience use cases. I’ll also share how a strong data and governance foundation enables responsible AI adoption while driving measurable business outcomes.

*UAI Utility Members can register and access all nine of our Analytics Communities via our Community Page. Not a part of the Customer Analytics Community and want to join this session? Please use our direct link here to request access. You will find the Teams meeting credentials to the upcoming meeting at the top of the feed on this page. If you have any questions or run into any issues, please contact us at info@utilityanalytics.com.