August 11 Customer Analytics Community – Automating Fleet Accountability: Violations and Complaints End-to-End

Join the Customer Analytics Community on Tuesday, August 11, 2026 at 11:00 AM CT for a presentation with Q&A/open discussion on, “Automating Fleet Accountability: Violations and Complaints End-to-End” led by Lanre Ogun, Data Scientist at ComEd.

Session Description:

ComEd’s fleet operations must efficiently manage vehicle violations and driver complaints while maintaining accountability across organizational hierarchies. Managing these at scale requires seamless integration across multiple systems—from initial submission through management notification to executive reporting. In this session, we’ll walk through the complete automation pipeline that eliminates manual data entry, reduces processing time, and ensures visibility across departments. Learn how we built a unified platform that handles both violation tickets and driver complaints, capturing critical context around each violation and complaint and automatically surfacing insights to stakeholders in real-time.

*UAI Utility Members can register and access all nine of our Analytics Communities via our Community Page. Not a part of the Customer Analytics Community and want to join this session? Please use our direct link here to request access. You will find the Teams meeting credentials to the upcoming meeting at the top of the feed on this page. If you have any questions or run into any issues, please contact us at info@utilityanalytics.com.