Strategy Archives - Page 12 of 16 - Utility Analytics Institute

Strategy

Municipals face new challenges in managing the risk in energy procurement

Municipal utilities have the reputation of being dedicated to the customer and dedicated they are, especially when it comes to meeting customers’ desires for sustainability. Municipal utilities and cooperatives like Georgetown Utilities (TX), the City of Austin, the…

Jill FeblowitzNovember 9, 2018

Strategy Technology

Utilities are getting nimble with analytics start-up investments and partnerships

Demanding times call for innovation and utilities have responded by getting involved. Traditionally risk averse, utilities now recognize that they can learn from companies that are born of a culture of fail fast, learn and move on. Active…

Jill FeblowitzOctober 30, 2018

Customer Strategy

States increase efficiency investments and power savings: ACEEE Scorecard

NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and delivering increased power savings, according to the 2018 State Energy Efficiency Scorecard. This…

Nikki ChandlerOctober 10, 2018

Technology Strategy

Data Privacy: A Secret Ingredient for Aspirational Energy Innovators

Data privacy is bubbling up across markets as a major issue to be faced. The DataGuard Initiative is aiming to be a source of support for utilities. When widespread furor erupted over FaceBook and Cambridge Analytica’s unauthorized uses…

Judith SchwartzOctober 5, 2018

Webinars Strategy Technology

Doing data science right in Excel-pervasive utilities (on demand)

Tuesday, September 25th, 11:00am-12:00pm Eastern Clutter created by years of Excel usage is inescapable in the utility industry, as are its associated bad consequences. A few years ago The Energy Authority (TEA) decided to utilize R to break…

Sandi JoralemonSeptember 1, 2018

Customer Grid Strategy Technology

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up, which JD Powers believes…

Jill FeblowitzAugust 21, 2018

Strategy

Five lessons learned about change management

Raiford Smith, VP of Energy Technologies and Analytics at Entergy, shares insights based on his experiences with analytics and change management. One of my favorite childhood songs was Elmo & Patsy’s Grandma Got Run Over by a Reindeer.…

Raiford SmithAugust 16, 2018

Strategy

De-risking analytics: things you may not know

Deploying analytics has become a top priority for utilities and is driving significant investments. By now, most utilities know that there’s a slew of well-documented analytics use cases with proven value. Analytics technology can provide answers to complex problems…

Jill FeblowitzAugust 14, 2018

Strategy Technology

Enabling self-service at City of Tallahassee Utilities

City of Tallahassee Utilities is undergoing an enormous transformation, and is working to put analytics into the hands of its employees through a self-service campaign using Alteryx/Tableau solutions. David Carnes, Mobile Systems Data Coordinator, shares some insights from…

Sandi JoralemonAugust 7, 2018

Technology Customer Strategy

Real-time customer sentiment for public services…this is a thing now

The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police forces. The technology is called Elucd, and the goal is to monitor public…

Sandi JoralemonAugust 2, 2018

Customer Strategy

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up. Many in the industry are curious about what…

Jill FeblowitzJuly 31, 2018

Strategy Technology

Enabling Rapid Analytics Evolution at Tacoma Public Utilities

While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In less than two years, Tacoma Public Utilities (TPU) has engaged in a rapid transformation effort…

Sandi JoralemonJuly 24, 2018