Customer Strategy

Xcel Energy and Google collaboration indicates a shift in how utilities are serving customers

Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy discusses the company's partnership with Google. Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy The internet has changed…

Lauren CallawayDecember 6, 2018

Strategy

A good utility data scientist? More than some experience required

A background in data science versus a background in utilities? How can utilities hire the right people for their analytics initiatives? Nearly every utility has a data analytics initiative today, or at least the beginnings of one. Like…

Carol StimmelDecember 4, 2018

Strategy

Visualizing utility data analytics: making the point

The brightest person in the room might also be the worst one at telling a story. In the early years of in-home energy display technology, there was an ongoing and often heated debate over how to drive behavior…

Carol StimmelNovember 15, 2018

Strategy

Municipals face new challenges in managing the risk in energy procurement

Municipal utilities have the reputation of being dedicated to the customer and dedicated they are, especially when it comes to meeting customers’ desires for sustainability. Municipal utilities and cooperatives like Georgetown Utilities (TX), the City of Austin, the…

Jill FeblowitzNovember 9, 2018

Strategy Technology

Utilities are getting nimble with analytics start-up investments and partnerships

Demanding times call for innovation and utilities have responded by getting involved. Traditionally risk averse, utilities now recognize that they can learn from companies that are born of a culture of fail fast, learn and move on. Active…

Jill FeblowitzOctober 30, 2018

Customer Strategy

States increase efficiency investments and power savings: ACEEE Scorecard

NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and delivering increased power savings, according to the 2018 State Energy Efficiency Scorecard. This…

Nikki ChandlerOctober 10, 2018

Strategy Technology

Data Privacy: A Secret Ingredient for Aspirational Energy Innovators

Data privacy is bubbling up across markets as a major issue to be faced. The DataGuard Initiative is aiming to be a source of support for utilities. When widespread furor erupted over FaceBook and Cambridge Analytica’s unauthorized uses…

Judith SchwartzOctober 5, 2018

Strategy Technology Webinars

Webinar: Doing data science right in Excel-pervasive utilities

Tuesday, September 25th, 11:00am-12:00pm Eastern Clutter created by years of Excel usage is inescapable in the utility industry, as are its associated bad consequences. A few years ago The Energy Authority (TEA) decided to utilize R to break…

Lauren CallawaySeptember 1, 2018

Customer Grid Strategy Technology

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up, which JD Powers believes…

Jill FeblowitzAugust 21, 2018

Strategy

Five lessons learned about change management

Raiford Smith, VP of Energy Technologies and Analytics at Entergy, shares insights based on his experiences with analytics and change management. One of my favorite childhood songs was Elmo & Patsy’s Grandma Got Run Over by a Reindeer.…

Raiford SmithAugust 16, 2018

Strategy

De-risking analytics: things you may not know

Deploying analytics has become a top priority for utilities and is driving significant investments. By now, most utilities know that there’s a slew of well-documented analytics use cases with proven value. Analytics technology can provide answers to complex problems…

Jill FeblowitzAugust 14, 2018

Strategy Technology

Enabling self-service at City of Tallahassee Utilities

City of Tallahassee Utilities is undergoing an enormous transformation, and is working to put analytics into the hands of its employees through a self-service campaign using Alteryx/Tableau solutions. David Carnes, Mobile Systems Data Coordinator, shares some insights from…

Lauren CallawayAugust 7, 2018

Strategy

Xcel Energy and Google collaboration indicates a shift in how utilities are serving customers

A good utility data scientist? More than some experience required

Visualizing utility data analytics: making the point

Municipals face new challenges in managing the risk in energy procurement

Utilities are getting nimble with analytics start-up investments and partnerships

States increase efficiency investments and power savings: ACEEE Scorecard

Data Privacy: A Secret Ingredient for Aspirational Energy Innovators

Webinar: Doing data science right in Excel-pervasive utilities

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

Five lessons learned about change management

De-risking analytics: things you may not know

Enabling self-service at City of Tallahassee Utilities

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