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Customer Strategy Technology

Customer and Data Analytics Part 2: Mastering Utility Customer Satisfaction 2.0 through AI

AI is becoming indispensable across industries, and utilities are not immune. Back in 2012, the Aberdeen group reported that merely 18% of utility industry businesses believed that customer satisfaction was important. Since then, several well-documented market factors have…

Vanessa EdmondsFebruary 28, 2019

Grid Strategy Technology

Expedite Energy Transformation by Adopting Proven Practices

5 Precepts That Promote Effective Power System Planning and Operations In November 2018, the European Commission adopted a strategic long-term vision for a prosperous, modern, competitive, and climate neutral economy by 2050. Wide-scale energy transformation is central to…

Jaqueline Cochran, Douglas Arent, Jeffrey LoganFebruary 26, 2019

Customer Strategy

Customer Data Analytics Part 1: Inventing on Behalf of your Customers

Customer Analytics will help utilities provide better service and identify new opportunities, but not without adopting a new perspective on customers. From the 13th century until the early 19th century, roughly 600 years, people connected pieces of paper…

Vanessa EdmondsFebruary 12, 2019

Asset & Workforce Grid Strategy Technology Webinars

On-Demand: The Future of Reliability Planning

Customers and regulators have expectations that reliability levels should continue to improve without any substantial costs to themselves. Utilities want to provide continual reliability improvements for their customers, but need to do it in the most efficient and…

Lauren CallawayJanuary 30, 2019

Grid Strategy

Protecting the grid in a time of increasing complexity

Grid reliability cannot be maintained in a silo. The North American bulk power system is a highly complex machine. It is also one of the most critical infrastructures to society and as electrification expands into every aspect of…

James MerloJanuary 30, 2019

Strategy

Ask utilities about their data challenges, and they will come

How to create data solutions for utilities that they actually need Most people who were around circa 1990 know the quote from the Field of Dreams: “If you build it, they will come.” While this approach worked out…

Vanessa EdmondsJanuary 15, 2019

Strategy

The Value of Utility Data: Sunshine or Oil?

Utilities need to take a few things into account before they can extract value out of their data. We’ve all heard it; data is the new oil. It’s valuable. It’s a differentiator. Like crude oil, it needs to…

Carol StimmelJanuary 10, 2019

Customer Grid Strategy Technology

How the utility can do more than just light up the town

The best way to your customers may be through the front doors of City Hall. In the late 1990s, I was working with a cable company that was deeply invested in selling high speed data services to the…

Carol StimmelJanuary 2, 2019

Strategy

Do you really want your utility to be data-centric?

It is absurd to think that there is a single modernized utility that doesn’t derive some significant value from analyzing data. Without data and its analysis, it’s impossible to improve customer segmentation for improved demand-response targeting, revenue protection,…

Carol StimmelDecember 20, 2018

Customer Strategy

Xcel Energy and Google collaboration indicates a shift in how utilities are serving customers

Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy discusses the company's partnership with Google. Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy The internet has changed…

Lauren CallawayDecember 6, 2018

Strategy

A good utility data scientist? More than some experience required

A background in data science versus a background in utilities? How can utilities hire the right people for their analytics initiatives? Nearly every utility has a data analytics initiative today, or at least the beginnings of one. Like…

Carol StimmelDecember 4, 2018

Strategy

Visualizing utility data analytics: making the point

The brightest person in the room might also be the worst one at telling a story. In the early years of in-home energy display technology, there was an ongoing and often heated debate over how to drive behavior…

Carol StimmelNovember 15, 2018

Strategy

Customer and Data Analytics Part 2: Mastering Utility Customer Satisfaction 2.0 through AI

Expedite Energy Transformation by Adopting Proven Practices

Customer Data Analytics Part 1: Inventing on Behalf of your Customers

On-Demand: The Future of Reliability Planning

Protecting the grid in a time of increasing complexity

Ask utilities about their data challenges, and they will come

The Value of Utility Data: Sunshine or Oil?

How the utility can do more than just light up the town

Do you really want your utility to be data-centric?

Xcel Energy and Google collaboration indicates a shift in how utilities are serving customers

A good utility data scientist? More than some experience required

Visualizing utility data analytics: making the point

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