The best way to your customers may be through the front doors of City Hall. In the late 1990s, I was working with a cable company that was deeply invested in selling high speed data services to the…
Carol StimmelJanuary 2, 2019
Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy discusses the company's partnership with Google. Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy The internet has changed…
Lauren CallawayDecember 6, 2018
A background in data science versus a background in utilities? How can utilities hire the right people for their analytics initiatives? Nearly every utility has a data analytics initiative today, or at least the beginnings of one. Like…
Carol StimmelDecember 4, 2018
The brightest person in the room might also be the worst one at telling a story. In the early years of in-home energy display technology, there was an ongoing and often heated debate over how to drive behavior…
Carol StimmelNovember 15, 2018
Municipal utilities have the reputation of being dedicated to the customer and dedicated they are, especially when it comes to meeting customers’ desires for sustainability. Municipal utilities and cooperatives like Georgetown Utilities (TX), the City of Austin, the…
Jill FeblowitzNovember 9, 2018
Demanding times call for innovation and utilities have responded by getting involved. Traditionally risk averse, utilities now recognize that they can learn from companies that are born of a culture of fail fast, learn and move on. Active…
Jill FeblowitzOctober 30, 2018
NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and delivering increased power savings, according to the 2018 State Energy Efficiency Scorecard. This…
Nikki ChandlerOctober 10, 2018
Data privacy is bubbling up across markets as a major issue to be faced. The DataGuard Initiative is aiming to be a source of support for utilities. When widespread furor erupted over FaceBook and Cambridge Analytica’s unauthorized uses…
Judith SchwartzOctober 5, 2018
Tuesday, September 25th, 11:00am-12:00pm Eastern Clutter created by years of Excel usage is inescapable in the utility industry, as are its associated bad consequences. A few years ago The Energy Authority (TEA) decided to utilize R to break…
Lauren CallawaySeptember 1, 2018
As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up, which JD Powers believes…
Jill FeblowitzAugust 21, 2018
Raiford Smith, VP of Energy Technologies and Analytics at Entergy, shares insights based on his experiences with analytics and change management. One of my favorite childhood songs was Elmo & Patsy’s Grandma Got Run Over by a Reindeer.…
Raiford SmithAugust 16, 2018
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