Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light

Over 50,000 times a year, Florida Power & Light’s field crew is deployed to respond to customer-reported outages. Beginning in 2016, FPL began building systems that analyze smart grid data for active power outage tickets in order to maximize the efficiency of responses using artificial intelligence. After deploying the technology, FPL continues to experience great customer satisfaction during outage reporting, and has reduced costs in outage response.

Attendees that participate in the webinar will learn:

• How a successful AI-based and automation project with near-real-time data processing and analytics was implemented
• How different systems interact to share important data points and analysis
• How to integrate insights from AI into work processes in field work and customer service by leveraging cross-functional knowledge and Agile methodology
  Speakers

Daniel Barbosa
Manager, Quality and Analytics
Florida Power & Light Company (FPL)

 

 

Yania Paez
Smart Grid Program Manager Power Delivery
Florida Power & Light Company (FPL)