Jay Hodkins, Author at Utility Analytics Institute

Customer

How Data Analytics Helped CPS Energy Launch a Growing Customer Experience Initiative

As the nation’s largest community-owned electric and gas utility, San Antonio-based CPS Energy is at the vanguard among municipal utilities, growing data management and analytics to better serve customers. Across the utility, a few hundred employees have data analytics-focused…

Jay HodkinsMarch 26, 2024

Artificial Intelligence Grid

Winds of Change: The AI-Driven Evolution of DER Aggregators

In the dynamic energy landscape, the U.S. national grid is undergoing a remarkable transformation. Gone are the days of a one-way power flow—our traditional system of generation, transmission, and distribution is yielding to a decentralized, interactive network where…

Alex Lagos, Managing Director of Grid Operations for Logic20/20March 19, 2024

Customer

Proving the Value of Customer Analytics at Orlando Utilities Commission

Almost a decade ago, the Customer Experience group at the Orlando Utilities Commission (OUC) began looking for use cases to demonstrate the value of investing in customer data and analytics. The team knew if it could test concepts…

Jay HodgkinsMarch 12, 2024

Artificial Intelligence Customer

Accelerating Your Analytics Maturity Journey in the Utilities Sector

In an era of digital transformation reshaping industries across the globe, the utilities sector finds itself at a crucial crossroads. The transition from viewing consumers as mere "rate payers" to recognizing them as "customers" underscores a broader industry…

Tomer BorensteinMarch 6, 2024

We Are UAI

Utility Analytics Institute (UAI) Events Calendar for March 2024

UAI Enables Utility Transformation Through Analytics UAI is a utility-led membership organization that provides support to the industry to advance the analytics profession and utility organizations of all types, sizes, and analytics maturity levels, as well as analytics…

UAI StaffMarch 1, 2024

Artificial Intelligence We Are UAI

New Generative AI Community at UAI!

Did you hear the news? We have new Generative AI Community that meets monthly. ⭐ UAI membership is required for all community conversations. ⭐ UAI Members can REQUEST TO JOIN communities. Join the Generative AI Community on Thursday, March 14, 2024, at 12:00 PM…

UAI StaffFebruary 29, 2024

Customer

Beyond Billing Data: The Transformative Power of a Data-Driven Customer Experience

Today's utilities industry landscape demands a deeper understanding of customers, and data is the key! By embracing a modernized data-driven customer experience, utilities can reveal powerful insights and forge meaningful connections with their customers on a personal basis.…

By Ben Higa, Patricia Evanno & Frederike DubeauFebruary 19, 2024

We Are UAI

Utility Analytics Institute (UAI) Events Calendar for February 2024

UAI StaffFebruary 1, 2024

Generative AI Webinar Utility Analytics Institute

Artificial Intelligence We Are UAI Webinars

LIVE WEBINAR: Generative AI in Utilities: Beyond the Hype, Into Actionable Strategies

Chart the Course to Generative AI in Utilities Join a collaborative discussion with 5 trailblazing experts as they share their experiences exploring this transformative technology. This webinar, hosted by Utility Analytics Institute (UAI) delves into practical considerations,…

UAI StaffJanuary 29, 2024

Artificial Intelligence

Harnessing Quantum Machine Learning to Revolutionize Utility Analytics

Today's energy industry is undergoing profound changes in response to the demands of climate change mitigation. To improve their operations, optimize resources, and enhance customer experiences, utilities are increasingly turning to data-driven solutions and adopting cutting-edge methods to…

Gianni Del Bimbo and Aser CortinesJanuary 23, 2024

Artificial Intelligence

9 AI and Data Privacy Strategies to Build Trust in the Digital Age

Five years have passed since the General Data Protection Regulation (GDPR) went into effect sparking a flurry of data privacy activity across the world. Think back to the flood of emails from online vendors you frequented in 2018. …

Sarah Davis, Data Privacy Manager, Logic20/20January 22, 2024