Customer Grid Strategy Technology

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up, which JD Powers believes…

Jill FeblowitzAugust 21, 2018

Strategy Technology

Enabling self-service at City of Tallahassee Utilities

City of Tallahassee Utilities is undergoing an enormous transformation, and is working to put analytics into the hands of its employees through a self-service campaign using Alteryx/Tableau solutions. David Carnes, Mobile Systems Data Coordinator, shares some insights from…

Lauren CallawayAugust 7, 2018

Customer Strategy Technology

Real-time customer sentiment for public services…this is a thing now

The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police forces. The technology is called Elucd, and the goal is to monitor public…

Lauren CallawayAugust 2, 2018

Strategy Technology

Enabling Rapid Analytics Evolution at Tacoma Public Utilities

While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In less than two years, Tacoma Public Utilities (TPU) has engaged in a rapid transformation effort…

Lauren CallawayJuly 24, 2018

Strategy Technology

Self-Service for Utilities: What’s Holding People Back?

The Analytics Architecture & Technology Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of the discussion. In an ideal working environment, we have no barriers. We can…

Lauren CallawayJuly 20, 2018

Asset & Workforce Grid Technology

Advancing Risk-Based Posture through Platform Alignment: NERC’s ERO Enterprise CMEP Technology Project

Stan Hoptroff, VP, CTO, and Director of Information Technology at the North American Electric Reliability Council, discusses the use of NERC's ERO Enterprise CMEP technology to streamline compliance monitoring and reduce risk. Maintaining reliability across the bulk power system…

Stan HoptroffJuly 5, 2018

Strategy Technology

Technology to Culture: Evergy’s Enterprise Analytics Toolset

Andy Kapp, lead enterprise architect at Evergy, discusses how the right approach to technology can help to create an analytics culture. What types of benefits and ROI has your utility observed from adopting analytics? A data driven culture,…

Andy KappJuly 2, 2018

Asset & Workforce Strategy Technology

PG&E’s Agile Asset Analytics Teamwork

Jen Owens of Pacific Gas & Electric's Digital Catalyst Group discusses how agile product development teams at PG&E have developed tools to optimize asset management via data science and advanced analytics. How did your agile product development team…

Peter ManosJune 28, 2018

Asset & Workforce Strategy Technology Webinars

Data: The Renewable Resource for Digital Reinvention

It’s undeniable - analytics provide utilities with opportunities to realize significant cost savings in work and asset functions. Additionally, improvements in network reliability, regulatory compliance, customer satisfaction and safety can be achieved. Obtaining these benefits requires a focused…

Lauren CallawayJune 27, 2018

Customer Technology

Using Analytics to Enable Successful IT/OT Convergence

There is a new mindset coming to the forefront for utility leadership, a mindset that says: “Data must be considered a vital asset to the enterprise.” Without this statement, grid modernization efforts will only go so far. Distribution…

Chris CarrieroJune 8, 2018

Grid Strategy Technology

Assuring Reliability in an Evolving Utility Landscape

The electric grid as we know it is changing. The generating resource mix is shifting with the retirement of natural gas, coal and nuclear plants combined with the introduction of renewable energy resources, such as wind and solar…

Ryan D. QuintJune 4, 2018

Technology

Road-mapping for Artificial Intelligence: Are Utilities Already There?

Earlier this month, Department of Energy Under Secretary for Science Paul Dabbar participated in a cross-industry White House Summit on Artificial Intelligence (AI). There were no identifiable outcomes of the meeting, but AI for utilities and power generators…

Lauren CallawayMay 31, 2018

Technology

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

Enabling self-service at City of Tallahassee Utilities

Real-time customer sentiment for public services…this is a thing now

Enabling Rapid Analytics Evolution at Tacoma Public Utilities

Self-Service for Utilities: What’s Holding People Back?

Advancing Risk-Based Posture through Platform Alignment: NERC’s ERO Enterprise CMEP Technology Project

Technology to Culture: Evergy’s Enterprise Analytics Toolset

PG&E’s Agile Asset Analytics Teamwork

Data: The Renewable Resource for Digital Reinvention

Using Analytics to Enable Successful IT/OT Convergence

Assuring Reliability in an Evolving Utility Landscape

Road-mapping for Artificial Intelligence: Are Utilities Already There?

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