T&D World's Rick Bush ponders the changing utility business since his time at Georgia Power. I once had the privilege of serving as the chairman of a Georgia Power committee to see how we might better serve our…
As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up, which JD Powers believes…
Raiford Smith, VP of Energy Technologies and Analytics at Entergy, shares insights based on his experiences with analytics and change management. One of my favorite childhood songs was Elmo & Patsy’s Grandma Got Run Over by a Reindeer.…
Deploying analytics has become a top priority for utilities and is driving significant investments. By now, most utilities know that there’s a slew of well-documented analytics use cases with proven value. Analytics technology can provide answers to complex problems…
For both utilities and industrial facilities, substations are keystone assets. When there’s an issue at a substation, the resulting problems can be widespread and significant. In the quest for greater reliability and more efficient operations, traditional approaches to…
Utilities today are recognizing the value of becoming data driven. The workforce is retiring, leaving utilities with a dearth of knowledge. At the same time, the rise in data from smart meters and new sensing devices is offering…
City of Tallahassee Utilities is undergoing an enormous transformation, and is working to put analytics into the hands of its employees through a self-service campaign using Alteryx/Tableau solutions. David Carnes, Mobile Systems Data Coordinator, shares some insights from…
The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police forces. The technology is called Elucd, and the goal is to monitor public…
Information Can Heighten Grid Security, Top Government And Utility Leaders Tell Icons Of Infrastructure Washington Conference. The public and private sectors are increasingly focused on using analytics to make the nation’s electrical grid more secure. “We’re looking at…
The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up. Many in the industry are curious about what…
While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In less than two years, Tacoma Public Utilities (TPU) has engaged in a rapid transformation effort…
An intimate networking opportunity, the Summer UAI Executive Advisory Council Retreat was an event like none other experienced by UAI members thus far. The Retreat was designed to foster teamwork and knowledge sharing with a focus on fun.…