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Customer

CustomerStrategy

Customer Data Analytics Part 1: Inventing on Behalf of your Customers

Customer Analytics will help utilities provide better service and identify new opportunities, but not without adopting a new perspective on customers. From the 13th century until the early 19th century, roughly 600 years, people connected pieces of paper…
Vanessa Edmonds
Vanessa EdmondsFebruary 12, 2019
CustomerGridStrategyTechnology

How the utility can do more than just light up the town

The best way to your customers may be through the front doors of City Hall. In the late 1990s, I was working with a cable company that was deeply invested in selling high speed data services to the…
Carol Stimmel
Carol StimmelJanuary 2, 2019
CustomerStrategy

Xcel Energy and Google collaboration indicates a shift in how utilities are serving customers

Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy discusses the company's partnership with Google. Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy The internet has changed…
Lauren Callaway
Lauren CallawayDecember 6, 2018
Asset & WorkforceCustomerGrid

New uses of smart meter data are coming to utilities

It is that time again. FERC just published a paper that has been on my night stand every year at this time since 2006: the Assessment of Demand Response and Advanced Metering. The original economic justification for smart…
Jill Feblowitz
Jill FeblowitzNovember 28, 2018
CustomerStrategy

States increase efficiency investments and power savings: ACEEE Scorecard

NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and delivering increased power savings, according to the 2018 State Energy Efficiency Scorecard. This…
Nikki Chandler
Nikki ChandlerOctober 10, 2018
CustomerGridTechnology

Using an analytics platform to build a bridge between grid and customer data

As many Utility Analytics Institute members are aware, and indeed are experiencing, utilities have historically had a very distinct wall between the siloes of customer operations and grid operations. Within each of these siloes were systems, data, processes,…
Mike Smith
Mike SmithSeptember 27, 2018
Asset & WorkforceCustomer

Hurricane Florence: storm social media snapshot

As mutual assistance crews hit the road for the Carolinas, many companies tracked their progress on social media. Not that long ago, when linemen were deployed out on storms, they didn't have smart phones or social media at…
Amy Fischbach
Amy FischbachSeptember 14, 2018
CustomerGrid

Getting the pulse of your customers

T&D World's Rick Bush ponders the changing utility business since his time at Georgia Power. I once had the privilege of serving as the chairman of a Georgia Power committee to see how we might better serve our…
Richard Bush
Richard BushAugust 23, 2018
CustomerGridStrategyTechnology

JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages

As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up, which JD Powers believes…
Jill Feblowitz
Jill FeblowitzAugust 21, 2018
CustomerStrategyTechnology

Real-time customer sentiment for public services…this is a thing now

The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police forces. The technology is called Elucd, and the goal is to monitor public…
Lauren Callaway
Lauren CallawayAugust 2, 2018
CustomerStrategy

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up. Many in the industry are curious about what…
Jill Feblowitz
Jill FeblowitzJuly 31, 2018
CustomerGrid

Deploying Analytics as EV Penetration Increases

There is no question that the pace of EV adoption is quickening, and analytics are more important than ever for utilities to accommodate that growth. Once a niche product, EVs are coming into the mainstream. In the United…
Jill Feblowitz
Jill FeblowitzJuly 17, 2018
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  • Customer Data Analytics Part 1: Inventing on Behalf of your Customers February 12, 2019
  • Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1 November 27, 2019
  • From Ubiquitous Acronym to Real Business Solution: Why Asset Performance Management Matters Today November 20, 2019
  • Artificial Intelligence: Smart(er) Front and Back Office Energy Operations November 13, 2019

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Popular Posts

  • Utility Disruptors Report 2019: Artificial Intelligence, Electric Mobility and Blockchain June 24, 2019
  • Ask utilities about their data challenges, and they will come January 15, 2019
  • Customer Data Analytics Part 1: Inventing on Behalf of your Customers February 12, 2019
  • On-Demand: Blazing the Analytics Trail at a Public Utility with Duke Energy March 7, 2019
  • What solutions are populating the utility analytics space? April 18, 2019

Recent Posts

  • Customer Data Analytics Part 1: Inventing on Behalf of your Customers February 12, 2019
  • Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1 November 27, 2019
  • From Ubiquitous Acronym to Real Business Solution: Why Asset Performance Management Matters Today November 20, 2019
  • Artificial Intelligence: Smart(er) Front and Back Office Energy Operations November 13, 2019
  • What Deep Learning Can Teach Utilities November 8, 2019
  • Top Analytics Trends and Use Cases Showcased at Utility Analytics Week 2019 November 1, 2019

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