Uplight wants to make it easier for utilities to do more for their customers—and for IT teams work with their solutions on the back end. By now the word has gotten out on the formation of Uplight, born…
Lauren CallawayJuly 18, 2019
Consider this scenario: your utility notices that there was a high volume of calls to make payment arrangements for residential customers in the months immediately following high bill season. Analysis of the calls by disposition code reveals a…
Vanessa EdmondsJune 13, 2019
From discovering new sources of revenue to data collection and analysis that lead to customer experience, becoming an integral part of the smart home value chain makes good business sense for utilities. But as explained here, utilities are…
Vanessa EdmondsMay 22, 2019
The global Smart Home Energy Management Device Market is budding. According to Market Research Future, it is expected to grow at a CAGR of approximately 18% during the forecast period of 2017-2023. Utilities that want in and are…
Vanessa EdmondsMay 16, 2019
How utilities adopt the new rule will depend on their ability to integrate and analyze electric vehicle, transportation, grid, and customer data. In mid-April, Oregon regulators adopted a new rule to compel utilities in that state to increase…
Lauren CallawayMay 3, 2019
AI is becoming indispensable across industries, and utilities are not immune. Back in 2012, the Aberdeen group reported that merely 18% of utility industry businesses believed that customer satisfaction was important. Since then, several well-documented market factors have…
Vanessa EdmondsFebruary 28, 2019
Customer Analytics will help utilities provide better service and identify new opportunities, but not without adopting a new perspective on customers. From the 13th century until the early 19th century, roughly 600 years, people connected pieces of paper…
Vanessa EdmondsFebruary 12, 2019
The best way to your customers may be through the front doors of City Hall. In the late 1990s, I was working with a cable company that was deeply invested in selling high speed data services to the…
Carol StimmelJanuary 2, 2019
Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy discusses the company's partnership with Google. Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy The internet has changed…
Lauren CallawayDecember 6, 2018
It is that time again. FERC just published a paper that has been on my night stand every year at this time since 2006: the Assessment of Demand Response and Advanced Metering. The original economic justification for smart…
Jill FeblowitzNovember 28, 2018
NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and delivering increased power savings, according to the 2018 State Energy Efficiency Scorecard. This…
Nikki ChandlerOctober 10, 2018
