Uplight wants to make it easier for utilities to do more for their customers—and for IT teams work with their solutions on the back end. By now the word has gotten out on the formation of Uplight, born…
Sales of in-home voice assistants are surging. According to a report by Market Research Future, the market for this technology is anticipated to achieve revenues worth USD 7.8 billion by 2023 while growing at 39.27 percent of CAGR…
Consider this scenario: your utility notices that there was a high volume of calls to make payment arrangements for residential customers in the months immediately following high bill season. Analysis of the calls by disposition code reveals a…
From discovering new sources of revenue to data collection and analysis that lead to customer experience, becoming an integral part of the smart home value chain makes good business sense for utilities. But as explained here, utilities are…
The global Smart Home Energy Management Device Market is budding. According to Market Research Future, it is expected to grow at a CAGR of approximately 18% during the forecast period of 2017-2023. Utilities that want in and are…
How utilities adopt the new rule will depend on their ability to integrate and analyze electric vehicle, transportation, grid, and customer data. In mid-April, Oregon regulators adopted a new rule to compel utilities in that state to increase…
AI is becoming indispensable across industries, and utilities are not immune. Back in 2012, the Aberdeen group reported that merely 18% of utility industry businesses believed that customer satisfaction was important. Since then, several well-documented market factors have…
Customer Analytics will help utilities provide better service and identify new opportunities, but not without adopting a new perspective on customers. From the 13th century until the early 19th century, roughly 600 years, people connected pieces of paper…
The best way to your customers may be through the front doors of City Hall. In the late 1990s, I was working with a cable company that was deeply invested in selling high speed data services to the…
Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy discusses the company's partnership with Google. Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy The internet has changed…
It is that time again. FERC just published a paper that has been on my night stand every year at this time since 2006: the Assessment of Demand Response and Advanced Metering. The original economic justification for smart…
NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and delivering increased power savings, according to the 2018 State Energy Efficiency Scorecard. This…