T&D World's Rick Bush ponders the changing utility business since his time at Georgia Power. I once had the privilege of serving as the chairman of a Georgia Power committee to see how we might better serve our…
Richard BushAugust 23, 2018
The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police forces. The technology is called Elucd, and the goal is to monitor public…
Lauren CallawayAugust 2, 2018
The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up. Many in the industry are curious about what…
Jill FeblowitzJuly 31, 2018
There is no question that the pace of EV adoption is quickening, and analytics are more important than ever for utilities to accommodate that growth. Once a niche product, EVs are coming into the mainstream. In the United…
Jill FeblowitzJuly 17, 2018
Thursday, August 16th at 1:00pm EDT Over 50,000 times a year, Florida Power & Light’s field crew is deployed to respond to customer-reported outages. Beginning in 2016, FPL began building systems that analyze smart grid data for active…
Lauren CallawayJuly 17, 2018
The Customer Analytics Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of the discussion. Knowing your customer is the key to business success for nearly…
Lauren CallawayJuly 10, 2018
Modern utilities are challenged to do more with less. Today, utilities must meet the ever-growing expectations of consumers while maintaining or reducing operational costs and, most importantly, keeping the lights on, despite heavy electricity demand. To support each…
Eric EganJune 15, 2018
SRP has a thriving Analytics Community. Last year we formally established a community of people with an interest in data and analytics together to share success stories, discuss tools, show best practices, and encourage collaboration. This group meets…
Mark DrewsJune 12, 2018
There is a new mindset coming to the forefront for utility leadership, a mindset that says: “Data must be considered a vital asset to the enterprise.” Without this statement, grid modernization efforts will only go so far. Distribution…
Chris CarrieroJune 8, 2018
Data Privacy is top of mind across markets, due in part to the mandatory implementation of GDPR to all companies that do business within the European Union, in addition to the accumulation of headlines involving high-profile privacy violations (Red…
Lauren CallawayMay 24, 2018
Some folks may be surprised to learn that a utility with millions of customers could have a 100% accurate billing system which associates each customer address correctly with each meter, while having a much less accurate mapping of…
Peter ManosMay 22, 2018
