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Customer Strategy

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up. Many in the industry are curious about what…

Jill FeblowitzJuly 31, 2018

Customer Grid

Deploying Analytics as EV Penetration Increases

There is no question that the pace of EV adoption is quickening, and analytics are more important than ever for utilities to accommodate that growth. Once a niche product, EVs are coming into the mainstream. In the United…

Jill FeblowitzJuly 17, 2018

Asset & Workforce Customer Webinars

Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light

Thursday, August 16th at 1:00pm EDT Over 50,000 times a year, Florida Power & Light’s field crew is deployed to respond to customer-reported outages. Beginning in 2016, FPL began building systems that analyze smart grid data for active…

Lauren CallawayJuly 17, 2018

Customer Strategy

Optimizing Utility Segmentation with Predictive and Qualitative Insights

The Customer Analytics Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of the discussion. Knowing your customer is the key to business success for nearly…

Lauren CallawayJuly 10, 2018

Customer

AMI Transforms Business and Benefits Customers

Modern utilities are challenged to do more with less. Today, utilities must meet the ever-growing expectations of consumers while maintaining or reducing operational costs and, most importantly, keeping the lights on, despite heavy electricity demand. To support each…

Eric EganJune 15, 2018

Customer

Aligning the Business: Salt River Project’s Analytics Organization

SRP has a thriving Analytics Community. Last year we formally established a community of people with an interest in data and analytics together to share success stories, discuss tools, show best practices, and encourage collaboration. This group meets…

Mark DrewsJune 12, 2018

Customer Technology

Using Analytics to Enable Successful IT/OT Convergence

There is a new mindset coming to the forefront for utility leadership, a mindset that says: “Data must be considered a vital asset to the enterprise.” Without this statement, grid modernization efforts will only go so far. Distribution…

Chris CarrieroJune 8, 2018

Customer Strategy

Should Utilities Outside of Europe be Worried about GDPR?

Data Privacy is top of mind across markets, due in part to the mandatory implementation of GDPR to all companies that do business within the European Union, in addition to the accumulation of headlines involving high-profile privacy violations (Red…

Lauren CallawayMay 24, 2018

Customer Strategy

How Dangers of Imprecise Thinking Could Increase as T&D Data Accuracy Increases

Some folks may be surprised to learn that a utility with millions of customers could have a 100% accurate billing system which associates each customer address correctly with each meter, while having a much less accurate mapping of…

Peter ManosMay 22, 2018

Customer Strategy

1+1=4: What Synergies Will be Created by California’s May 2018 Initiative to Have PV Installed on All New Homes?

What unexpected synergistic benefits will be created, based on the announcement this week that California plans to have solar photovoltaic panels installed on 100% of new homes in the state? The announcement represents a tremendous vote of confidence…

Peter ManosMay 14, 2018

Customer

Keeping Ahead of the Dark Side of Customer Engagement—Detecting Power Theft

Power theft (or energy diversion) is like an arms race, where the good guys are constantly seeking to stay ahead of the bad guys. In a recent filing a revealing spotlight was shined upon the multi-faceted relationship between…

Peter ManosApril 12, 2018

Customer Technology

7 Reasons Not To Miss UA Summit 2018

The Utility Analytics Summit offers the same type of inspiring setting to exchange ideas as years past, but this year the Summit will be held in a growing technology hub: Irvine, California, from April 16th through the 18th,…

Jennifer EspelienApril 4, 2018

Customer

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

Deploying Analytics as EV Penetration Increases

Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light

Optimizing Utility Segmentation with Predictive and Qualitative Insights

AMI Transforms Business and Benefits Customers

Aligning the Business: Salt River Project’s Analytics Organization

Using Analytics to Enable Successful IT/OT Convergence

Should Utilities Outside of Europe be Worried about GDPR?

How Dangers of Imprecise Thinking Could Increase as T&D Data Accuracy Increases

1+1=4: What Synergies Will be Created by California’s May 2018 Initiative to Have PV Installed on All New Homes?

Keeping Ahead of the Dark Side of Customer Engagement—Detecting Power Theft

7 Reasons Not To Miss UA Summit 2018

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