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Customer Webinars

Minimizing Customer Fraud through a Collaborative Analytics Approach

In 2017, Southern California Edison (SCE) centralized its process for addressing customer complaints for payment scams and fraud. This centralization allowed SCE to develop a process for data collection and analysis, leading to targeted education and outreach. This…

Lauren CallawayMarch 7, 2018

Customer Technology

Leveraging AMI Data to Tap Untapped Value

Many utilities have invested in Advanced Metering Infrastructure (AMI). Now, they are looking at areas such as dynamic rates to increase returns on those investments. The comedian Groucho Marx famously asked “Will it play in Peoria?” His vaudeville-era…

Peter ManosFebruary 13, 2018

Asset & Workforce Customer Grid Strategy Technology Webinars

Centerpoint Energy’s Response to Hurricane Harvey

Hurricane Harvey was a record-breaking storm inundating southeast Texas with 51.88 inches of rainfall, breaking the single-storm record of 48 inches set in 1978. The hurricane had maximum sustained winds of 130 mph at landfall. There were more…

Lauren CallawayJanuary 22, 2018

Asset & Workforce Customer Strategy Technology

PG&E’s Elaboration on Collaboration at Utility Analytics Week

Tom Martin, manager, Grid of Things, at Pacific Gas & Electric provides an interesting perspective on the value he and his team have been gaining from their collaborations with fellow Utility Analytics Institute members. A key focus for…

Peter ManosJanuary 2, 2018

Asset & Workforce Customer Grid Strategy Technology Webinars

How Utilities are Leveraging the Benefits of Machine Learning

Machine learning is igniting a data analytics revolution across industries. Join UAI members, actively applying it to different operational domains to solve business challenges. Discussed use cases include: Demand Response, Outage Management, Real Time Grid Operations, and DER…

Lauren CallawayMay 9, 2017

Customer

Minimizing Customer Fraud through a Collaborative Analytics Approach

Leveraging AMI Data to Tap Untapped Value

Centerpoint Energy’s Response to Hurricane Harvey

PG&E’s Elaboration on Collaboration at Utility Analytics Week

How Utilities are Leveraging the Benefits of Machine Learning

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