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Customer

Aligning the Business: Salt River Project’s Analytics Organization

SRP has a thriving Analytics Community. Last year we formally established a community of people with an interest in data and analytics together to share success stories, discuss tools, show best practices, and encourage collaboration. This group meets…

Mark DrewsJune 12, 2018

Customer Technology

Using Analytics to Enable Successful IT/OT Convergence

There is a new mindset coming to the forefront for utility leadership, a mindset that says: “Data must be considered a vital asset to the enterprise.” Without this statement, grid modernization efforts will only go so far. Distribution…

Chris CarrieroJune 8, 2018

Customer Strategy

Should Utilities Outside of Europe be Worried about GDPR?

Data Privacy is top of mind across markets, due in part to the mandatory implementation of GDPR to all companies that do business within the European Union, in addition to the accumulation of headlines involving high-profile privacy violations (Red…

Lauren CallawayMay 24, 2018

Customer Strategy

How Dangers of Imprecise Thinking Could Increase as T&D Data Accuracy Increases

Some folks may be surprised to learn that a utility with millions of customers could have a 100% accurate billing system which associates each customer address correctly with each meter, while having a much less accurate mapping of…

Peter ManosMay 22, 2018

Customer Strategy

1+1=4: What Synergies Will be Created by California’s May 2018 Initiative to Have PV Installed on All New Homes?

What unexpected synergistic benefits will be created, based on the announcement this week that California plans to have solar photovoltaic panels installed on 100% of new homes in the state? The announcement represents a tremendous vote of confidence…

Peter ManosMay 14, 2018

Customer

Keeping Ahead of the Dark Side of Customer Engagement—Detecting Power Theft

Power theft (or energy diversion) is like an arms race, where the good guys are constantly seeking to stay ahead of the bad guys. In a recent filing a revealing spotlight was shined upon the multi-faceted relationship between…

Peter ManosApril 12, 2018

Customer Technology

7 Reasons Not To Miss UA Summit 2018

The Utility Analytics Summit offers the same type of inspiring setting to exchange ideas as years past, but this year the Summit will be held in a growing technology hub: Irvine, California, from April 16th through the 18th,…

Jennifer EspelienApril 4, 2018

Customer

Meeting New Challenges with Advancements in Asset Health

Along with ongoing low electric sales growth and aging T&D assets, will reduced access to capital now make advanced asset health solutions even less of a luxury and more of a necessity? Advanced analytics is enabling…

Peter ManosApril 3, 2018

Customer Strategy Technology

New Weather Modeling Capabilities Driving Big Bottom-Line Benefits for Utilities

Source: Improving Weather Forecasts for Wind and Solar Energy, National Oceanic and Atmospheric Administration Weather is, rightfully, likely to appear near the top of the lists of risk factors published in utility Annual Reports. Utilities have already come…

Peter ManosMarch 8, 2018

Customer Webinars

Minimizing Customer Fraud through a Collaborative Analytics Approach

In 2017, Southern California Edison (SCE) centralized its process for addressing customer complaints for payment scams and fraud. This centralization allowed SCE to develop a process for data collection and analysis, leading to targeted education and outreach. This…

Lauren CallawayMarch 7, 2018

Customer Technology

Leveraging AMI Data to Tap Untapped Value

Many utilities have invested in Advanced Metering Infrastructure (AMI). Now, they are looking at areas such as dynamic rates to increase returns on those investments. The comedian Groucho Marx famously asked “Will it play in Peoria?” His vaudeville-era…

Peter ManosFebruary 13, 2018

Asset & Workforce Customer Grid Strategy Technology Webinars

Centerpoint Energy’s Response to Hurricane Harvey

Hurricane Harvey was a record-breaking storm inundating southeast Texas with 51.88 inches of rainfall, breaking the single-storm record of 48 inches set in 1978. The hurricane had maximum sustained winds of 130 mph at landfall. There were more…

Lauren CallawayJanuary 22, 2018

Customer

Aligning the Business: Salt River Project’s Analytics Organization

Using Analytics to Enable Successful IT/OT Convergence

Should Utilities Outside of Europe be Worried about GDPR?

How Dangers of Imprecise Thinking Could Increase as T&D Data Accuracy Increases

1+1=4: What Synergies Will be Created by California’s May 2018 Initiative to Have PV Installed on All New Homes?

Keeping Ahead of the Dark Side of Customer Engagement—Detecting Power Theft

7 Reasons Not To Miss UA Summit 2018

Meeting New Challenges with Advancements in Asset Health

New Weather Modeling Capabilities Driving Big Bottom-Line Benefits for Utilities

Minimizing Customer Fraud through a Collaborative Analytics Approach

Leveraging AMI Data to Tap Untapped Value

Centerpoint Energy’s Response to Hurricane Harvey

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