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Customer Strategy

Reducing Bad Debt & Collection Costs with Predictive Analytics: Part 2

Scrying, the act of staring into reflective surfaces like crystal balls to see the future, can be traced back to the Medieval Period in central Europe (between 500 – 1500 AD). Thanks to predictive analytics, it is being…

Vanessa EdmondsDecember 11, 2019

Customer

Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1

Modernization of the grid, digitization of the customer experience, and replacing back office infrastructure to support complex rate structures are just some of the factors influencing utility rate increases. Combine these with an economic slowdown in the US…

Vanessa EdmondsNovember 27, 2019

Technology Customer Grid Strategy

Top Analytics Trends and Use Cases Showcased at Utility Analytics Week 2019

Overall utility industry analytics maturity has increased substantially when compared to the first Utility Analytics Week nine years ago. This year’s presentations covered the use of machine learning (ML), artificial intelligence (AI), natural language processing (NLP), deep learning…

Kim GaddyNovember 1, 2019

Strategy Customer

A Team Approach to Utility Customer Journey Orchestration

Journey orchestration at its best includes planning and coordination of elements of an activity to produce the desired outcome. Here’s an example: A man by the name of Robert Cass is raising money for athletes with special needs…

Vanessa EdmondsOctober 3, 2019

Customer Technology

The Answer to CIS Shortcomings: CRM or Analytics?

Is CRM investment worth it? Traditional customer information systems (CISs) are billing engines that were built to process meter data and send the appropriate information to the billing department for processing. These systems also grew to include the…

Vanessa EdmondsSeptember 19, 2019

Technology Customer Grid

Oracle customers testing analytics solutions for EV adoption and integration

Oracle is ramping up investment in analytics-based products and services to facilitate smoother utility operations alongside booming EV adoption. Oracle recently announced that the company is “test driving” EV analytics with several partner utilities. Oracle takes a two-pronged…

Jill FeblowitzJuly 23, 2019

Customer

Tendril & Simple Energy merger Uplight strives to alleviate IT integration headaches

Uplight wants to make it easier for utilities to do more for their customers—and for IT teams work with their solutions on the back end. By now the word has gotten out on the formation of Uplight, born…

Sandi JoralemonJuly 18, 2019

Customer Technology

In-home Voice Assistants for Utility Customers Part 1: “The New, Better, Mobile Experience”

Sales of in-home voice assistants are surging. According to a report by Market Research Future, the market for this technology is anticipated to achieve revenues worth USD 7.8 billion by 2023 while growing at 39.27 percent of CAGR…

Vanessa EdmondsJune 21, 2019

Customer

Customer journey analytics for payment arrangements

Consider this scenario: your utility notices that there was a high volume of calls to make payment arrangements for residential customers in the months immediately following high bill season. Analysis of the calls by disposition code reveals a…

Vanessa EdmondsJune 13, 2019

Uncategorized Customer

Home automation: using data to deliver value propositions that work

From discovering new sources of revenue to data collection and analysis that lead to customer experience, becoming an integral part of the smart home value chain makes good business sense for utilities. But as explained here, utilities are…

Vanessa EdmondsMay 22, 2019

Customer

How can utilities break into the home automation device market?

The global Smart Home Energy Management Device Market is budding. According to Market Research Future, it is expected to grow at a CAGR of approximately 18% during the forecast period of 2017-2023. Utilities that want in and are…

Vanessa EdmondsMay 16, 2019

Customer Grid Strategy Technology

Oregon utilities poised to sink or swim with new electric transportation rule

How utilities adopt the new rule will depend on their ability to integrate and analyze electric vehicle, transportation, grid, and customer data. In mid-April, Oregon regulators adopted a new rule to compel utilities in that state to increase…

Sandi JoralemonMay 3, 2019